Jaama boost customer support with new manager and analyst

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Paul Parkes and Nigel Goodger
Leading fleet and asset management software company Jaama has appointed Nigel Goodger as its new customer services manager and boosted its client support team with the recruitment of Paul Parkes.
 
Mr Goodger replaces Bob Leighfield, who has retired from Jaama having joined from Arval, one of the UK’s largest vehicle leasing and fleet management companies.
 
Mr Goodger, an experienced target driven operations/service delivery manager, has joined Jaama having worked for 25 years for Birmingham City Council and outsourcing solutions specialist Capita in a number of key roles embracing customer service, business relationship management incorporating account growth and business development, and service delivery.
 
 
He has taken over responsibility for leading Jaama’s customer services team, and said: “My main objective is to ensure that the quality and levels of service that we provide to all customers exceeds expectations. I will be working closely with the customer services team and other areas of the business to ensure that our processes, governance and compliance levels provide the core foundations of the required service delivery model.”
 
Mr Parkes has joined Jaama with a lengthy IT career behind him including spells in the public and private sectors as well as running his own IT business, notably  supporting and testing highly bespoke software for the television and film industry.
 
Jaama managing director Martin Evans said: “Due to our innovative product and market leading position, we continue to attract high calibre staff. As organisations across the public and private fleet sectors continue to adopt and reap the benefits of Key2 fleet software we continue to strengthen our support team.  
 
“Our customer base continues to grow because businesses want software that moves them forward in a practical manner delivering compliance, operational efficiencies and administrative benefits coupled with a team of exceptional individuals to assist them along the journey.”  
 
“Customer service continues to be a key focus for Jaama and the recruitment of Paul and Nigel only proves to reinforce this commitment”