In the role of Application Support Analyst you provide our valued customers with technical support as a member of our highly skilled Customer Services team. This involves working with customers to implement our products, provide application support and help in the ongoing use of our products.
The Application Support Analyst takes care of incoming requests and identifies the appropriate priority and the action to be undertaken e.g. handle service requests, resolve incidents, identify and resolve problems proactively, and assure software quality. All customer requests are logged, controlled and monitored to meet our service level agreement issue priority standards. Read More