New Customer Services Manager Appointed by Jaama

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Alex Loach - Customer Services Manager
Leading fleet and asset management software company Jaama has appointed Alex Loach as its new customer services manager.
 
Mr Loach has joined Jaama after 16 years with a Nottingham-based software company where he started in sales before moving into customer service and latterly headed up customer technical support and quality assurance.
 
He said: “At Jaama my main objective is to ensure that the quality and levels of service that we provide to all customers exceed expectations. I will be working closely with the customer services team and other areas of the business to ensure that our processes, governance and compliance levels provide the core foundations of the required service delivery model.”

Jaama hit the heights at Vertikal Days

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Vertikal Days 2016
Jaama is targeting further adoption of its popular and industry-leading Key2 Hire Management software system by exhibiting at this year’s Vertikal Days show.
 
Taking place on Wednesday, June 15 and Thursday, June 16 at Haydock Park, Merseyside, the annual two-day crane, access and telehandler event is celebrating its 10th anniversary this year.
 
Jaama will be giving visitors to the show, one of Europe’s biggest events in the sector, an unobstructed view of its multi award-winning industry-leading hire management software.
 
What’s more visitors to the Jaama stand (number MP7) will be able to benefit from a number of exclusive special Vertikal Days show offers.
 

CV Operators Embrace Software to Drive Efficencies

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Jaama at the CV Show
Commercial vehicle fleet operators are seeking to drive greater efficiency and compliance by introducing cutting-edge asset management software systems, according to leading provider Jaama.
 
The company exhibited at the Commercial Vehicle Show for the first time this year and is now busy following up numerous business leads secured at the event, the largest and the most comprehensive road transport and logistics event held in Britain.
 
Numerous commercial vehicle operators continue to manage vehicles, drivers and workshops via either outdated software systems or spreadsheets, according to discussions held with stand visitors.
 
However, operators acknowledge that they must replace such management systems with new sophisticated 21st century software solutions to:
•Improve vehicle operating efficiency and effectiveness by driving down costs and putting a spotlight on boosting uptime
•Maximise compliance with a raft of legislation including driver licence validation and risk profiling, Driver Certificate of Professional Competence (CPC) management, vehicle defect reporting following daily walk round driver checks and Operator Licence regulations
•Deliver increased operational control of all aspects of internal workshops including in-depth performance monitoring and control overall all vehicle repair and servicing work. 
 

Jaama streamlines driver licence checking with eConsent

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Jaama, the UK’s leading fleet and asset management software and risk management specialist, has enhanced its driver licence validation service to enable instant verification of information with the Driver and Vehicle Licencing Agency (DVLA).
 
Jaama’s eConsent enables customers to request checking approval efficiently via devices such as personal computers or smartphones rather than drivers having to physically complete, sign and return a paper mandate.
 
Jaama managing director Martin Evans said: “The new service allows drivers to accept or decline consent for licence checks using a secure website rather than completing a paper mandate. Once drivers have provided consent, it is valid for three years from that date or until consent is revoked or no longer required.
 
“eConsent is a convenient method for employers or vehicle providers to obtain approval from employees and associated drivers to perform checks on their driving licence before allowing them to drive company-provided vehicles.