The ever-expanding customer base of industry-leading asset and driver management software specialist Jaama has triggered the recruitment of two additional support analysts.
Jim Springthorpe and Kieran Telford have joined Jaama’s customer support team responsible for maintaining strong communications with clients and helping fleets, vehicle leasing and rental organisations and plant and tool hire firms maximise their use of the company’s multi award-winning Key2 management system.
Mr Springthorpe’s career is based on delivering customer service excellence. Prior to joining Jaama he spent two years as a customer service team leader at the Construction Industry Training Board and previously five years at courier and parcel deliverer TNT progressing through the ranks to ultimately manage at team of up to 15 people. At TNT he achieved a level three qualification in management from ILM, the leading provider of leadership and management qualifications in the UK.
Meanwhile, Mr Telford completed a number of customer service courses and progressed his career at The Belfry Hotel and Resort delivering business functions, in shop management and ultimately moving into insurance and accident management within the NHS.
UK organisations collectively operating more than 780,000 vehicles rely on Key2 and that total is increasing month-on-month in 2016 with growth across all sectors in which Jaama operates - public and private sector fleets, vehicle leasing and rental companies and the plant and tool hire sector.
With Jaama experiencing double digit revenue growth to date this year, managing director Martin Evans said: “Jaama continues to experience year-on-year expansion as an ever-increasing number of organisations utilise web-enabled technology to manage their fleet and transport operations and other assets.
“The company is firmly focused on investing in enhancements to our core Key2 system and customer support is critical to enable clients to drive maximum efficiencies through our innovative asset and driver management solutions. Therefore, it is vital that Jaama continues to expand its team of support analysts.”