Leading fleet and asset management software company Jaama has restructured its customer service department to accommodate their ongoing growth whilst maintaining close working relationships with all of their customers.
Jaama has split their 20-strong customer service department into 3 customer groups which are: fleet; leasing and workshop; plant and rental to provide their clients with a specific sector focussed service.
Jaama managing director Martin Evans said: “We recognise that our Key2 product has a wide spectrum of customers who use different areas of the system, restructuring the team into sub groups will enable the team to provide a more dynamic and focused customer service experience.
Key2 is a fantastic product and is recognised as the number one choice for the industry but Jaama recognises that providing first class customer service is equally as important as the actual product itself.”
Jaama’s multi-award winning Key2 Vehicle Management software is used by contract hire and leasing companies and fleets to collectively manage more than 800,000 vehicles.
“The customer service department has doubled in size in the past 12 months and with Jaama’s current rate of growth I anticipate further appointments being made in 2017.”