IT Support Engineer

At Jaama, understanding our customers businesses, their needs and working in partnership to develop solutions is an integral part of our culture. Due to an exciting phase of phenomenal product and market growth, Jaama is eager to recruit talented and experienced IT Support Engineer into its well-funded, B2B fleet technology company.

IT Support Engineer – part of the IT team

The IT department supports our internal customers within the business, through IT support and project work.

Reporting into the IT and Quality Manager you will be involved with the planning and delivery of various projects and improvements within IT and will be responsible for ensuring that issues are resolved on a 1st-time fix or escalated when needed.

As the IT Support Engineer, you will be tasked with the configuration, installation and maintenance of all hardware and software issues across the business, providing service desk support to 100+ users located across 2 sites in Tamworth (walking distance) & home workers.

Key Responsibilities
- Provide 1^st & 2^nd line IT Support remotely and onsite to 100+ users located across 2 sites in Tamworth and staff working from home.
- Be comfortable supporting users and resolving issues remotely over the phone, as well as desk-side when needed.
- Ensure that users’ expectations are managed throughout the whole process and that they are kept in the loop with any escalations.
- Ensure that you keep up with technology advancements and changes in systems and technologies, to ensure you are able to provide the most current resolutions and recommendations.
- Take part in projects across the business and shadow the more senior IT personnel to further your knowledge.
Skills & Experience
Essential:
- Windows 10.
- Windows Server.
- Active Directory & Group policy.
- Software builds & installs.
- Working within a call logging system.
- Software installation.
Desirable:
- Exchange
- SQL
- Networking
- IIS
- Backup software
Personal Attributes
You will be able to demonstrate the following attributes:
- Must have excellent customer service skills.
- Self-motivated.
- Willing to learn new skills.
- Ability to multi-task and respond promptly to support queries.
- Work well in a team.
- NPPV3 clearance will be requested on any successful candidate.

About Jaama

Jaama is a fleet, leasing and hire management software and driver risk services company. As a certified Microsoft Gold® development partner, Jaama uses the latest technology to provide customers with greater integration, control and automation. It brings innovative fleet, workshop and driver management software and driver licence checking to fleet operators, contract hire and leasing companies.

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How to Apply

If you feel you meet the requirements of this job role and wish to apply, please send your CV with a covering letter to careers@jaama.co.uk.

Agencies

STRICTLY NO AGENCY COLD CALLS. Jaama will not accept speculative calls from agencies as we operate a strict preferred supplier list. If you work for an agency not currently on our preferred supplier list and wish to be considered when the list is next reviewed then please do NOT try to contact department heads directly, please send further details to recruitment@jaama.co.uk.

Benefits

Salary Sacrifice Schemes
Including company car and cycle to work
schemes.

Company Funded Events
Social committee, Monthly lunch, Christmas events.

Annual Leave
25 days’ annual leave plus 8 statutory bank holidays. This increases the longer you have worked at Jaama.

Flexible Working Opportunities
*Where applicable.

Company Pension Scheme
Employee and employer contribution.

Free Onsite Parking
Provided.