Vehicle downtime is becoming an increasing concern for fleet operators. According to the Arval Mobility Observatory 2025, 24% of fleets have experienced a rise in downtime over the past 12–18 months, up from 18% the previous year.
Downtime impacts everything from operational efficiency to driver productivity and customer service. But as challenges around workshop capacity, technician shortages, parts availability and EV servicing continue to have an impact, fleet managers are having to find smarter, more proactive ways to keep vehicles on the road.
Several factors are contributing to this upward trend. Workshop and technician shortages, a hangover from the pandemic, remain a persistent issue. At the same time, a surge in electric vehicle adoption is outpacing service capacity in many areas, while parts delays continue to cause critical disruption, especially for ageing vehicles.
How Jaama’s Key2 solution can help
While many of these challenges are outside the fleet manager’s direct control, having the right software in place can make a huge difference. Jaama’s Key2 asset management platform is designed to give operators visibility, control, and automation to tackle downtime from every angle. Here’s how Key2 supports more proactive downtime management:
Predictive & scheduled maintenance: Key2 helps flag potential issues before they cause breakdowns by automating service and inspection schedules. This keeps vehicles roadworthy and reduces the risk of unexpected faults disrupting operations.
Centralised cost & performance reporting: With full visibility of vehicle performance and cost data in one place, fleet managers can identify underperforming vehicles, understand downtime trends, and make informed decisions about replacements or repairs.
Parts & warranty tracking: Managing parts delays and warranty claims becomes easier with integrated tracking tools. Key2 keeps records organised, flags warranty coverage, and helps speed up the repair process by ensuring the right parts and paperwork are in place.
Streamlined supplier management: Key2 automates workflows for servicing and repairs, linking directly with suppliers and flagging delays where parts or technician shortages could cause extended downtime. This enables earlier intervention and better planning.
Enhanced driver reporting: Drivers can report faults and defects directly through the system, triggering real-time alerts. This ensures issues are dealt with quickly and safely, and reduces the risk of escalation or prolonged vehicle loss.
Downtime is a growing concern, but it can be managed
As the research shows, downtime is one of the most pressing challenges facing fleet operators today. While some fleets are switching vehicle manufacturers in search of better parts availability, or turning to rental, these are often short-term fixes. To build long-term resilience, fleets need better insight, planning, and tools.
Jaama’s Key2 platform delivers exactly that, giving fleet managers control over maintenance, visibility of vehicle performance, and the tools to proactively take action before problems escalate.