Without Key2 we would be totally lost. With one of the key factors in choosing to install the solution being the fact that the system was ‘future-proof’ with Jaama investing more than £2 million a year on new modules and enhancements.
We wouldn’t be able to run the service the fleet department provides for the Council without Key2. The information captured ensures that we have a complete audit trail and can analyse whole life costs of all vehicles.
Falkirk Council introduced Key2 following a comprehensive marketplace review and after establishing a working group involving key personnel who were invited to provide their views on available systems.
Key2 came out top against the other systems we looked at when we asked employees for their views. I liked the fact that we could ‘personalise’ the system to meet our individual requirements and the fact that we were ‘future-proofing’ because of the development stance taken by Jaama. Enhancements being included with the Key2 solution means that, unlike previously, the Council is not spending thousands of pounds on every new upgrade. Indeed, if that was happening it would probably be quite preventative for the authority.
One example of the efficiencies created is how Key2 has replaced the Council’s fleet department’s use of Excel spreadsheets to manage vehicle servicing schedules.
Compliance is important and the fact that we have all servicing information at our fingertips has made us more aware of its importance. The efficiencies created with regular vehicle updates automatically flagged up means that the fleet department, vehicle users and the workshops know exactly what is happening with each vehicle and asset on the fleet. The simplicity of Key2 is important alongside the functionality provided, the information it has the capability to store and the available reporting. With everything surrounding the fleet managed electronically we are saving a lot of administration time.
Not only were discussions with Jaama during the Council’s marketplace review and subsequent implementation critical in forming a business relationship, but the ‘feel-good’ factor has continued over the years.
Supplier relationships are important. If Falkirk Council is going to maximise use of Key2 then ensuring we receive good advice and have a fulsome relationship with Jaama is invaluable. The fact that I felt we had a good relationship from the off formed a big part of the decision-making process; and help is only a telephone call away. I think people underestimate how valuable a fleet management system can be. What’s more you only realise that once, like Falkirk Council, a good system is introduced.