We couldn’t live without it.Brian Kirby – Systems Director
The company carried out a lengthy marketplace search for the optimum state-of-the-art online system that would enable it to:
- Improve internal efficiencies
- Further boost customer service
- Grow the business
That concluded with the decision to introduce Key2.
To continually expand the business, target larger fleets and offer a range of additional added value services, it was clear that we needed an online system that delivered administration and management efficiencies for both us and our customers. We made the right choice and the investment in Key2 was without a shadow of a doubt worthwhile. We like the navigation and the system is very flexible, but also very secure.Brian Kirby – Systems Director
The company uses Key2 Contract Hire and Leasing’s entire suite of modules. Mr Kirby picks out a handful of cutting-edge online tools as being critical to itself and customers that put the business at the forefront of the market:
Key2 Data Staging – sources vehicle information from automotive industry data provider CAP HPI into a preview area for viewing by JCT600 Vehicle Leasing Solution’s system users prior to publishing into a live environment.
The data staging is fantastic and moved the business forward so much. We receive live updates from CAP HPI every night in relation to individual models and we can manipulate the data and explore ‘what-if’ scenarios based on our own rule sets ahead of publication. It means that every day the sales team is quoting on the most up to date data on a model. That is very important to us and we could never do that before; it’s really seamless.Brian Kirby – Systems Director
Key2 Scheduler – enables JCT600 Vehicle Leasing Solutions to forward vehicle-related data to third party providers such as fast-fit and glass repair and replacement partner companies on a weekly basis automatically, which replaces a time-consuming manual operation.
It works very well and our customers like it, which is important. Some of our customers still like reports to be emailed to them at a time and frequency that suits them.Brian Kirby – Systems Director
The company introduced Jaama’s customer dashboard and branded it ‘Fleet Controller’ to give customers direct online access to a suite of reports providing a real-time comprehensive overview of their own fleets.
The availability of a customer dashboard has helped the company win new business. The introduction of ‘Fleet Controller’ enables customers to obtain reports on every issue relating to vehicles and drivers. From service, maintenance and repair details to overdue invoices and driver licence checks to when MoTs are due – it is all encompassingBrian Kirby – Systems Director
Jaama’s eSignature Module enables a document to be sent, signed using an electronic signature, and instantly returned back into the system which expedites any process that requires documents to be printed, signed and then manually uploaded.
eSignature will be used for all documents that require a client’s signature. The rule sets that we have adopted mean that where documents require multiple customer signatures they are automatically emailed to those individuals thereby reducing the administration burden for our clients.Brian Kirby – Systems Director
V5C on Demand service
JCT600 Vehicle Leasing Solutions was one of the first in its sector in the UK to adopt the V5C on Demand service which removes the need for hard copies of V5’s to be stored as the related information is managed online.
The V5C on Demand service fits in well with our aim to become as paperless as possible as we have a digital record of all the data that appears on a paper V5. A daily automated Key2 exceptions report saves at least two days of administration work per month, further improving service to our customers.Brian Kirby – Systems Director
Mr Kirby explained, the system had “revolutionised” the business and the service provided to customers putting an end to numerous administratively burdensome manual tasks including:
- Driver and broker quote generation
- Quote generation where customers had specific manufacturer support terms in place
- Driver licence validation
- Report writing
Key2 is saving us an awful lot of time because it is not just customer reporting, but internal reporting. We couldn’t run the business the way we do without the system. Businesses appreciate a good service and we can offer service excellence because we have a robust software system. Key2 is the power behind JCT600 Vehicle Leasing Solutions. It is our showroom and enables the company to deliver a great service on time.Brian Kirby – Systems Director