Commercial vehicle contract hire and fleet management company Seven Asset Management introduced Jaama’s sophisticated award-winning Key2 software in 2012 to keep their fleet efficient and compliant.
The Suffolk-based company operates a fleet of more than 2,000 commercial vehicles ranging in size from light commercial vehicles to 44-tonne HGVs and including specialist tanker, crane and refrigerated vehicles and trailers incorporating various ancillary equipment.
Data captured by Seven Asset Management on every aspect of a vehicle’s in-life operation enables the company to obtain absolute visibility of all issues linked to mileage and service, maintenance and repair (SMR) to ensure clients’ fleets function at maximum efficiency and meet all regulatory requirements.
Steve Cole, deputy managing director of Seven Asset Management, said: “A robust system is required to deliver solid outputs and we use Key2’s maintenance reports extensively to record every component on a vehicle that is replaced.”
Key2 is a vital tool in enabling the business to deliver added value service to customers through the generation of data which contributes to critical decision-making, in the day-to-day management and production of monthly KPI reports.
Cole said: “Visibility of information is essential in terms of our customer care operators and for us analysing information and compiling reports. We treat each vehicle as an individual profit and loss asset so recording every aspect of cost against each vehicle is vital. Vehicle maintenance costs are the single biggest risk area for the company so it is important to be predictive.”
Now in possession of data highlighting perhaps around £40m worth of maintenance and component replacement costs, Cole said: “We are able to use that information to provide ourselves and in turn our customers with a clear picture of future SMR costs based on historical trends.
“Knowledge and understanding of SMR costs is one of the fundamental factors in commercial vehicle contract hire. The data captured enables us to measure vehicle downtime effectively and drive through improvements.”
Key2 enables Seven Asset Management to create a detailed audit trail that measures response and repair times and ensures a van or truck is back on the road as quickly as possible.
Additionally, vehicle defect reports sent from drivers and fleet managers are logged on the system. SMR that requires immediate attention are dealt with, while non-urgent issues are logged for attention at the next service or inspection interval.
Cole said: “Vehicle downtime is a key measurement and the data we capture means no surprises or shocks, which is customer-critical as they can then measure value for money.” Download the report here.