Jaama is excited to announce the new appointment of Karen Shaw as Head of customer support, which will entail the key responsibility of managing the Customer Service Team.
Before joining Jaama, Karen’s most recent role was head of customer engagement at r2c Online (a technology solutions provider specialising in fleets with larger vehicles), so there’s a great deal of specific industry experience and obvious synergies that can be drawn on.
Karen has spent over a decade in customer centric roles, lastly at the aforementioned r2c Online and before that at Direct Line, the insurance provider. This 10 years plus experience has chiefly focussed on customer engagement, project management, and operational improvement, leading the customer experience strategy.
Karen said “I am thrilled to express my excitement at joining the Jaama family. The opportunity to contribute to such a dynamic and forward-thinking organisation fills me with anticipation and enthusiasm.
I am particularly excited about the prospect of getting to know our customers and improving how we work together and bringing the voice of the customer to Jaama. I am eager to bring my skills and dedication to make a positive impact. Being part of a company that values innovation and excellence aligns perfectly with my professional aspirations, and I am committed to contributing my best to achieve shared success”.
Andrew Holgate, chief executive officer at Jaama added: “We are delighted to welcome Karen to Jaama in this pivotal role of head of customer support. This position is key to our objective to maintain the best possible experience for customers and enhance the relationship with our clients at all critical touch points. This latest addition is in line with our stated ambition to strengthen the team with experience and skillsets to support a quality and fast-growing business.”