Jaama is recruiting for a new software support analyst.
The Support Analyst takes care of incoming requests and identifies the appropriate priority and the action to be undertaken e.g. handle service requests, resolve incidents, identify and resolve problems proactively, test product service pack releases and assure software quality. All customer requests are logged, controlled and monitored to meet our level of strict service standards.
A good understanding of technology, the fleet industry and support management fundamentals are important, however communication, influencing and change management skills are also essential in ensuring a team ethic is strong throughout the customer experience.